SECTION 1 – PERSONAL INFORMATION WE COLLECT
When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, which allows us to obtain more details about the browser and operating system you are using.
Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or return a purchase, we assume that you consent to our collection and use of your information. this end only.
If we ask you to provide us with your personal information for any other reason, for marketing purposes, for example, we will ask you directly for your express consent, or we will give you the opportunity to refuse.
How can I withdraw my consent?
If after you have given us your consent, you change your mind and no longer consent to us being able to contact you, collect your information or disclose it, you can notify us by contacting us at [email protected] or by mail to Candock inc. 9441 boul. Bourque, Sherbrooke, QC, J1N 0G2, Canada
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions of Sale and Use.
SECTION 4 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell you our services and products.
Your data is stored in the data storage system and databases of Shopify, and in the general application of Shopify. Your data is kept on a secure server protected by a firewall.
If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the data security standard established by the payment card industry (PCI-DSS standard). The information relating to your purchase transaction is kept as long as necessary to finalize your order. Once your order is finalized, the information relating to the purchase transaction is deleted.
All direct payment gateways meet the PCI-DSS standard, which is managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, MasterCard, American Express and Discover.
The PCI-DSS standard requirements allow secure processing of credit card data by our store and its service providers.
SECTION 5 – SERVICES PROVIDED BY THIRD PARTIES
Generally, the third-party providers we use will only collect, use and disclose your information to the extent necessary to be able to perform the services they provide to us.
However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
It should be remembered that some suppliers may be located or have facilities located in a jurisdiction different from yours or ours. So, if you decide to pursue a transaction that requires the services of a third-party provider, your information could then be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, the information belonging to you that was used to complete the transaction could be disclosed under the laws of the United States, including the Patriot Act.
You may have to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.
SECTION 6 – SECURITY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or inappropriately destroyed.
If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional standards generally accepted by the industry.
Here is a list of cookies we use. We have listed them here so that you can choose whether or not to allow them.
_session_id, a unique session identifier, allows Shopify to store information relating to your session (referrer, landing page, etc.).
_shopify_visit, no data retained, persists for 30 minutes since the last visit. Used by our website provider’s internal statistics tracking system to record the number of visits.
_shopify_uniq, no data retained, expires at midnight (depending on the location of the visitor) the next day. Calculates the number of shop visits per unique customer.
cart, unique identifier, persists for 2 weeks, stores information related to your shopping cart.
_secure_session_id, unique session identifier
storefront_digest, unique identifier, undefined if the store has a password, it is used to find out if the current visitor has access
SECTION 7 – AGE OF CONSENT
By using this site, you declare that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any dependent minor person to use this website.
If our store is the subject of an acquisition by, or a merger with, another company, your information may be transferred to the new owners so that we can continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, modify or delete any personal information we have about you, file a complaint, or if you simply want more information, contact our privacy officer at [email protected] or by mail to the following address:
9441 boul. Bourque, Sherbrooke, QC, J1N 0G2, Canada