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HomeFrequently Asked Questions
General informations
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Can I install my Candock dock myself?
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Yes, in the case of a standard installation, the product is very simple to assemble and install. At the time of purchase, our retailer or distributor will provide you with the necessary information to install the dock yourself. They can also offer you their installation services. If you experience problems with the installation, we invite you to contact us directly via e-mail or through our toll-free number.
On the other hand, if you want the warranty to be applied, you have to send us a picture, as soon as the installation is finished.
If you cannot confirm that the installation respects all requirements needed and requested by Candock, the warranty cannot/will be applied.
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Can my dock touch the bottom of the water plan?
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Candock's docks are extremely resistant and can support a heavy load, even on ground. So there is no problem if your dock touches the bottom of the water plan. However, make sure there are no sharp objects where your dock touches the ground.
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Why buy a Candock instead of another similar product?
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Candock will be the last dock you ever buy. It is virtually maintenance-free, eco-friendly, lightweight, economical, durable, and easy to assemble. Moreover, it can be modified year after year if you wish, or even given a completely new function.
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Why choose Candock over an inexpensive low quality product?
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Do not rely on price. Be very careful with low prices, which seem extremely competitive compared to the European or American market.
In the plastic industry, you have to be careful when choosing a product in order to reduce cost. The companies need to reduce the quality of the plastic, make the walls thinner or using cheap unqualified labour for production or a combination.
Serious companies have warranties that support their claims and their quality while cheap low cost products don’t.
-Candock products are manufactured according to ISO 9001 and ISO 14001
-Candock has a large distribution network
-Candock, it’s 40 years of experience in the plastic industry
-Candock offers the absolute best service provided by highly qualified employees and distributors.
Product Strength
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Is it possible to leave our Candock in the water during the winter months?
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It is possible, however only if there is no ice movement during the winter. If ice conditions and weather permits it, leaving your Candock in the water will not only save you time, it will also save on fees associated with the removal and re-installation of the dock.
If there is ice movement during the winter, it is highly recommended that your dock be stored during the winter.
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What kind of weather conditions can the Candock withstand?
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As with all other types of floating docks, a protected area where waves are inferior to 3' or 1 m is recommended. We have however frequently witnessed our system withstand extreme weather and tidal conditions. Our modular system is of small size, allowing it to move easily with the waves, instead of resisting them.
If where you are located, the waves are higher that 3' (1m), Candock docks are made to withstand severe weather conditions, although, you have to contact us to see how the warranty applies in those cases.
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Does the sun affect the product?
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Candock's products are UV-resistant and the sun will not affect its properties in any way. Plus, its light color will assure you a comfortable surface to walk on barefoot unlike the black color ones often used by other manufacturers.
The JETSLIDE dry dock system
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Could the engine stand damage the Jetslide?
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No, not if the Jetslide system is properly used. The Jetslide has a V-shaped entrance point, specially designed to block the engine stand in addition to a security plate to protect the Jetslide against the lower part of the stand.
In addition, you have to be careful with the new Jetslide. If you follow he recommendations and use the product correctly, h engine will not damage the Jetslide. If the recommendations by your distributor are not respected, then the Jetslide can be damaged.
The Jetslide has been foamed. If an accident were to happen, the Jetslide will not sink.
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Why an Air Assist
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The Air Assist is used for heavier watercrafts. This system keeps the Jetslide’s dimensions to a size suitable for marina space or cramped locations. It is quick and easy to operate. It will keep your boat dry, while offering you a product that will keep your boat dry, while offering you a product that is easy to ship and not bulky and complicated to use compared to other products.
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